Glossary

Every metric, explained.

Plain-English definitions, formulas and tips for the numbers in your analytics, search and ad data, so you know what each one means and what to do about it.

A

Ad Frequency

Frequency

Frequency is the average number of times each person in your audience saw your ad during a period. It is impressions divided by reach.

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Annual Recurring Revenue (ARR)

ARR

Annual recurring revenue (ARR) is the yearly value of your active subscriptions. It is the annualized version of monthly recurring revenue and is most often used by businesses that sell annual contracts.

Stripe

Average Engagement Time

Avg. engagement time

Average engagement time is the average amount of time your site was in the foreground of a visitor browser, or your app was in focus, per active user. It is reported in Google Analytics 4.

Google Analytics 4

Average Order Value (AOV)

AOV

Average order value (AOV) is the average amount customers spend per order. It is your total revenue divided by the number of orders in a period.

Stripe

Average Position

Avg. position

Average position is the average ranking of your site in Google search results for a query, page or group of results, where position 1 is the very top. It is reported in Google Search Console.

Google Search Console

Average Revenue Per User (ARPU)

ARPU

Average revenue per user (ARPU) is the average amount of revenue you earn from each active customer in a given period, usually a month.

Stripe

Average View Duration

AVD

Average view duration is the average amount of time viewers spend watching a video each time they view it. YouTube reports it alongside the average percentage of the video that was viewed.

YouTube

C

Churn Rate

Customer churn

Churn rate is the percentage of customers who cancel or stop paying during a given period. It shows how quickly you are losing the customers you already have.

Stripe

Click-Through Rate (CTR)

CTR

Click-through rate (CTR) is the percentage of impressions that turn into clicks. It shows how often people who see your search result or ad actually choose to click it.

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Clicks

A click is counted when someone clicks your search result or ad and is taken to your site. It is the step between being seen (impressions) and arriving on your site.

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Conversion Rate

CVR

Conversion rate is the percentage of visitors or clicks that complete a goal, such as a purchase, a sign-up or a form submission. It shows how well your site or ad turns interest into action.

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Cost Per Acquisition (CPA)

CPA

Cost per acquisition (CPA) is the average amount you spend on advertising to get one conversion, such as a sale, a lead or a sign-up. It is your total ad cost divided by the number of conversions.

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Cost Per Click (CPC)

CPC

Cost per click (CPC) is the average amount you pay each time someone clicks your ad. It is your total ad cost divided by the number of clicks.

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Cost Per Lead (CPL)

CPL

Cost per lead (CPL) is the average amount you spend to get one lead, such as a form submission, a demo request or a sign-up. It is your total cost divided by the number of leads.

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Cost Per Thousand Impressions (CPM)

CPM

Cost per thousand impressions (CPM) is the amount you pay for every 1,000 times your ad is shown. It measures the price of reach, regardless of whether anyone clicks.

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Cost Per View (CPV)

CPV

Cost per view (CPV) is the average amount you pay each time someone views your video ad. It is your total video ad cost divided by the number of views.

Google Ads YouTube

Customer Lifetime Value (LTV)

LTV

Customer lifetime value (LTV) is the total revenue, or ideally profit, a customer is expected to bring you over the whole time they stay a customer.

HubSpot Stripe

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